Shipping and returns

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Within Australia

We ship from Eumundi using Australia Post. When you place an order, we will be in contact to estimate shipping and delivery dates based on the availability of your item(s) and your location. Typically, if your item(s) are available, shipping will take between 3-5 business days. Delivery times may take longer in certain locations and we cannot take responsibility for delayed items. We will be in contact throughout the process in any event. Alternatively, you can purchase express post for $8 and the item should get to you within 1-2 business days.

Overseas

Overseas, we mail to all locations using Australia Post (Airmail). The cost of the shipping is calculated by Australia Post based on the location and weight. Once you go through the check out, the calculated price will show up prior to your purchase. The weight of any item(s) can be found in each of the products pages. To reflect the policy of Australia Post, all weights will be rounded up to the next full pound. When you place an order, we will be in contact to estimate shipping and delivery dates based on the availability of your item(s) and the shipping options you choose. Typically, shipping will take between 3-10 business days based on availability of product and the overseas location. Delivery times may take longer in certain locations and we cannot take responsibility for delayed item(s). We will be in contact throughout the process in any event. 

Returns Policy

You may return most undamaged items within 30 days of delivery for a full refund if there is an incorrect size issue or, in the unlikely event, of a defect in workmanship. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Although you should expect to receive your refund within four weeks of giving your package to the return shipper, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Requests button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

General Shipping Policy

Make sure to provide us accurate delivery details as we will not accept responsibility for an incorrect delivery due to incorrect details being provided by you. If your parcel needs to be redelivered or redirected, you will incur additional charges.

If the parcel is left at the wrong address we will not be able to recover the parcel so a new order will need to be placed by you, incurring full replacement costs.

Furthermore Topshow will not accept responsibility for returned parcels due to:

  • Left address/unknown
  • invalid address
  • Refused
  • Unclaimed i.e. absent from your premises for an extended period of time
  • Not located at address provided

If your order is returned for any of the aforementioned reasons, Topshow will issue you with a store credit or refund to the value of your order not including any shipping & handling costs associated with your order.

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